Before considering buying a T-jet 3 or any products from Usscreen or Scott Fresnor, know that this company has screwed many people and sells shody products. If you get tech support on the line (and good luck if you do) you can sometimes get them so frustrated that they will admit that the product does not work 100% of the time and that almost all of their products are hacked products from otehr companies.

I have returned 2 T-jet 3’s after nights of staying on hold or working with tech support. I was promised a refund and it has been over 4 month since. In addition- my brother bought fastrip and it failed to work consistantly if ever. We changed computers and printers trying to get it to work. They would quickly pass us off with- your software needs to be updated or we don’t have an update for that computer or operating system.

As far as the system and inks- on their best day they look and feel just like a heat transfer without lasting the wash. So - save your self the money and hassle and just get heat transfers- or for the money you can afford to screen print.

Most recent news is at the bottom of the page.

I will post more info later- but for now here are some links to check out:

http://www.t-shirtforums.com/p213458-post4.html

http://www.screenprintinguniversity.com/forums/topic-3106-80.html

http://fasttjet2sucks.com/viewtopic.php?p=38&sid=0003d1fe91f98aa56112120cf0bf07f6

http://fasttjet2sucks.com

http://www.t-shirtforums.com/direct-garment-dtg-inkjet-printing/t36508.html

http://www.t-shirtforums.com/direct-garment-dtg-inkjet-printing/t36508-2.html#post240733

Research for your self, try these google searches: Scott Fresnor sucks, t-jet sucks, un happy t-jet owner, t-jet lawsuit

What others have said:

We had the same problems w/ 2 Tjet 3's purchased in 2007. We received our first machine & within 3 weeks it was going back due to mis-registration, lock-ups, and table height issues. Second machine was received & within 29 days it died; tech support could not figure out the problem. They offered a third replacement, but stated they would not have any more machines available for about 3-4 weeks. At that point, we had enough, and involked our money back guarantee.

Now I have to say that US Screen tech support was very helpful & eager to get us going thru out this 3 month period. After they picked up the 2nd machine, it took 60 days to finally get our money back from the dealer we orginally purchased the system from. I feel we were really lucky to get our refund, as the dealer could not refund our money until he got the funds from US Screen. Hopefully they will have better luck w/ the Blazer model.

XXXXX,

I read your post about comparisons between the brother and the blazer.

I applaud you for sticking your head in the fire.

I have to disagree on some points.

Learnig curve... YES definitely. Alot of equipment has learing curves.

But I know 90% of our error with all of tjets we had and now blazers, are mechanical problems.

I think thats what alot are having concerns about. Misregistrations, errors, machines freezing are not based on the learnig curve.

I give US Screen alot of credit for offering a money back guarentee. Not many companies do that. But how come you hear so many question about their returns? Money not returned for months?

It does not paint a good image for potential tjet customers.

I hope you step in and square that away.

Yes Scott has quite a few awards, but do the mean anything if so many have negative attitudes about him and his product?

Like I said, I hope you can change the image. AND FIX OUR PROBLEMS!!!lol

our Blazer sits idle because i can justify charging what i would need to charge to have it turn a profit. (and because i cant seem to get this bed level, or havent disabled the bed height sensor yet.)

I have ask, is it up to us as UScreen customers to provide "in-field testing" I've spent hours with tech support while they changed my firmware and such. Why, after all this time do they keep sending out malfunctioning machines? The T-jet 3 is a flop and does not work, everyone I've talked to from dealers to reps know this- so why are they still selling it? Any screen printing equipment from software to machines, with the exception of Fastrip, has worked out of the box- I've never had to develop a relationship with a companies tech dept so that they can figure out how to fix their machines. At this price tag their products should work.

I am sorry to hear that a lot of you are having trouble with the t-jets. I feel for you. They make it sound good but after reading the reviews I would never buy one, although I would like to do white ink, I cannot say enough good things about my Brother printer. We just try to get the people to go with dark gray or other dark shirts. We have even had good success with military green.

You might want to give Brian a call when you get your refund and get a Brother, it will not let you down

I dont know Peta,

I thought you were the one that said you could print a 2 pass (with white ink) in under 2 minutes (1:58 to be exact)?

Yet you have not said how?

I have tried EVERYTHING according to USScreens specs and cant break well over 3 minutes for a 1" ~ 1 Letter, 1-pass design. (thats pretty much the simplest and smallest design i could do to test the speed and claims of us screen.)

And a few blazer express users have come on here and contradicted your times by quite a bit.

Now you come on here and make a statement like that?

It makes you look like a US Screen "plant" with no credibility.

Ok public challenge. Lets see if anyone can come up with a design and provide the settings that we (as blazer express users ) can print 60 shirts per hour like the claim of us screen. If it can be done, Ill be the 1st one on here to say its true and give props to the machine. (Also because I will finally be making money with this for the 1st time in over 8 months.)

So any takers? Even US Screen employees?

(Ill even take 30 shirts an hour because, personally, I dont think it can be done)

Prove me wrong.

Aaron-

I've sent you my contact info in a PM. As you will see I am not a "shill" for any company. I think your company has repeatedly let field testing and product development fall onto the shoulders of your customers. I know the reason I get for why I can't reach tech support is that "you sell tons of these machines" but I'm sure any other company I buy form has shared similar success, yet I can reach their support when I need them. I believe we have talked and you were the first person to say that usscreen had dropped the ball after speaking to so many people- but if you are the same person I talked and e-mailed to before you left then you are also the person that processed my refund that I have not yet gotton. Not getting this refund is not just an inconvience. If I don't continue paying the leasing company for the machines that you have I will go into default. It's very angering to get passed off from one person to another until someone there sends me to a voice mail of another person who is out to lunch. Your price tag is substantial and the performance of the machine should match that. I was told that I could gradually move away from screen printing by your sales man and rely on the T-jet. When this machine works, and deos not band, misregister, or freeze up, on it's best day I get a shirt that is no better than a heat transfer. The hand is sticky and after taking every step to wash it it without fading, I have had no luck at keeping a good image on the shirt. The things I have been told after I bought the machine by your staff were vastly different than before. I've been told that your other customers include a sticker with specific cleaning directions "wash with cold water inside-out" I asked if you provide those stickers and your rep said no. How many customers can I expect to follow those directions and what am I supposed to tell them when they come back complaining wether they followed the directions or not? I produced shirts with my own logo and have suffered the bad rap for what happened to the shirts when other people washed them. I asked why the samples your company printed and sent washed out and I was told you had a bad batch of ink that had just come to the companies attention. I truly wanted this machine to work so I stuck with it as long as I could. I was also told that different water from different cities would fade the ink differently. I wanted to take my company to the internet so there is no way of knowing what the water is going to be like at a finished shirts final destination. I was told a new better white ink was coming out after I expressed my concerns for such a faulty pigment at such a high price, But I was sold what was supposed to be the "best white in the industry" by your company.

On it's best day what are your t-jets and blazers supposed to produce? Never mind their hardware issues, firmware issues, assembly issues...

I'm supposed to make a profit selling shirts that won't look half the quality or "20% degredation" that I was later informed by your company- after their first washing? Am I supposed to charge the rates USscreen suggests for a one time throw away shirt that is very uncomfortable to wear before you wash it? Sticky with pretreatment and stiff with underbase and ink?

I think it was you that told me you had a shirt you printed a few years ago that still looked good considering how old it was, I guess that was before the t-jet 3 or your current machine right? Is the ink still the same? We tested it at sea level in a humid setting with climate control and at 5290 feet above sea level in an arid setting with climate control and both machines produced the same errors and lousy product.

I do feel bad beating up on you and the tech support when I try to get anything working- because I know you have to have a job, and individually none of you build or design the machines. It's the irresponsible manner that USscreen does business that repeatedly shocks and confounds me. I sense the frustration and helplessness I get from your tech support guys. I don't want to have to have them paged at home on you 24hr support line- I know they want to leave their work at home, but with this much money and time I could spend making money or being with my family it's hugely frustrating.

I've been told you sell tons of machines and that you have tons of happy customers but I find it hard to prove, disprove, or believe. I see people here and talk to people at the trade shows who share my experiance. I have to believe that your company knowingly ships out machines it knows will have issues. Collect the money first and then tech support it later right?

"Drop the ball" is my other favorite Usscreen saying. I get it every time I talk to B.S. or any other service person now. "I'm sorry we seemed to have dropped the ball in this case" It's been every case so far Aaron, with fastrip and the 2 t-jet 3's. The balls been dropped in answering my e-mails or calls on the days I've been told to wait around and wait for- the balls been dropped in ever getting those machines to work, the balls been dropped by failing to listen to what the problem of the day I was having with your software or machine was instead to have been told you need a software update and get hung up on only for that not to be the issue, the balls been dropped when I was told, "the sales staff should not have promised you that" and the balls been dropped in returning my money which will still not cover the expense of leasing or all the t-shirts I've made into rags.

I would love to see this resolved and sorry you have to work for this company. I'm not usually as ready to talk Sh*t about someone like Scott as all I need in my industry is one pissed off customer, but when I screw up it is a screw up- I try to fix it and then more so as to not have a disgruntled customer. When USscreen screws up what happens? A. Do you issue a recall and stop marketing a machine ridden with flaws?

B. Continue to Sell the machines to take the money now and hire more tech support later?

C. Avoid people who you have taken money from and situate you T-jet kiosk away from your Fast rip kiosk so that no cross contamination issues occur?

That can be your new Usscreen phrase around the office "avoid customer cross-contamination."

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To the Bad experiences message board:

I've talked to Aaron and notified him of the ship dates in early November of 2007 when Usscreen received the two machines and was told that I was approved for the refund and that he would look into what the hold up is. Today is Feb 27th 2008, let's see how much longer this gets drug out.

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as fun as that sounds.....

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Please keep us advised. Would really like to hear how this turns out for you. Good Luck!!!

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I've been putting off engaging an attorney in hopes that Usscreen would step up and fix this situation. I've begun dialog with my attorney this week about the situation and found out that in the state of Arizona where Usscreen is located, they would be resposible for my attorney fees so we are faxing them one more letter today attention Aaron to see if we get a response and then will carry onward.

Here are the certified letters we have sent previously (excluding confidential info ) none of these have been answered nor have our phone calls.

Dear Mr. Fresener:

I just received a phone call from XXX leasing company XXXX he has informed me that you have not lived up to your resposibilites and agreements between your company and his. He has also informed me that he has been getting a complete runaround from you and also your book keeping deptment.

I'm aware that the two of you are personal friends and this surprises me the way that you're treating a personal friend. Regardless, business is business.

XXXX XXXX, INC has a contract with your company and has fullfilled it's obligations and has returned your product within the prescribed time. It is your responsibility to live up to your agreement and refund money back to XXX XXXX (leasing company).

This is our oficial notice that if XXX XXXX (leasing company) is not repaid in full within 20 days of receipt of this letter XX XXXX INC intends to persue legal action against your organization for full restitution and any unnecessary expenses. We will also invite XXX XXXX (leasing company) and it's subsidiaries to join in this lawsuit for damages.

I hope this is just an accounting error in your bookkeeping department and this situation is resolved in a timely manner. Again if we do not have a positive answer within 20 days of your receipt from XXX XXXX (leasing company) then we will then take the next steps necessary for collection.

I certify that this letter was sent certified return receipt mail on January 9, 2008 to U.S. Screen Print & Inkjet Technology a Div of U.S. Graphic Arts, Inc whose mailing address is 1901 E. 5th St., Tempe, AZ 85281

Regards,

XXXXX XXXXX

President/CEO

Cc: XXXXX XXXX XXX (leasing company)

XXXXX XXXX X. Esq

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is there really a need for that?

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Quote:

Originally Posted by csquared

is there really a need for that?

Everyone's situation will always be different. Some will be established companies, some will be startups, some will be out of a home office, some out of a retail space. The one constant would be that none of them would ever want to be in a situation where they had given multiple thousands of dollars for a piece of equipment that doesn't work, and that they were obligated to continue to pay for. I feel like if it were me personally in this situation, I would have investigated in legal action before now. I would assume that they are paying around $400 per month which is a substantial bill for a piece of equipment not making me any money. At this point and as a new startup myself, something like this would have a good potential at putting me back out of business. So, yes, I would say that there may be a need for legal action.

How long is long enough? Some of these complaints in similar threads have gone on for months with no replies at all.

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This is a Fax we sent on 01/30/08

Mr. Fresener:

Pursuant to my certified letter dated January 9, 2008, tomorrow is the deadline to refund the monies to XXX XXXXX (leasing company)

If we have not heard anything from you by tomorrow, we will be taking legal action along with XXX XXXX ( leasing company ) to secure the refund that is due to them.

Your prompt attention to this matter is expected.

Regards,

XXXX XXXX 

President

CC: XXXX XXXXX (leasing company)

XXXXXXXXXX Esq.

Like I said we are sending one last Fax today to Aaron and will see if anything comes to it as he has contacted me directly and said that he wold look into the situation. The hold up as always seems to be that someone is out of town and will not be back for several days. The problem I have with this is that my wife who is top teir management in a Manhatten based firm travels yet carries a magical device called a "black berry" with this device she has been able to resolve situations where ever she is, even on our trip to Paris it was able to seemingly magically communicate to her that there was a problem in the U.S. that needed and answer from her. Even my father who did not grow up during the computer age has one of these "black berrys" and he daily resolves conflicts from abroad and locally! It is amazing that given Us Screens ability to "produce" a frankenstein Epson printer, they seem unaware of how to use this technology- never mind a facsimile machine. 

I hope you all are looking forward to hearing my mpegs of customer service as soon as I get the ok to use them and bleep out any personal information. 

I'm sure someone will comment on me keeping my privacy- well, why should'nt I? I did nothing wrong. I verified that we could return the machines during the warranty period and get a refund. So there is no reason for me or my business to suffer any more because I trusted that Usscreen would produce a product that was as easy as "1,2,3," and would back their 30 day money back warranty.

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Quote:

Originally Posted by csquared

is there really a need for that?

You don't think so? We entered into a contract to lease 2 t-jet 3's neither of which worked after hours of my brother and myself playing phone and e-mail tag with tech support and customer service. They tell us they are going to refund our money in November and do not return our certified mail- you don't think this is needed? Do you know how much money is tied up in 2 T-jet 3's 2 heat transfer machines and retaining a lawyer?

What do you do when companies take your money and your machines and ignore you?

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Quote:

Originally Posted by fooledbyfresner

The problem I have with this is that my wife who is top teir management in a Manhatten based firm travels yet carries a magical device called a "black berry" with this device she has been able to resolve situations where ever she is, even on our trip to Paris it was able to seemingly magically communicate to her that there was a problem in the U.S. that needed and answer from her. Even my father who did not grow up during the computer age has one of these "black berrys" and he daily resolves conflicts from abroad and locally! It is amazing that given Us Screens ability to "produce" a frankenstein Epson printer, they seem unaware of how to use this technology- never mind a facsimile machine. 

.

Too funny. I'm very interested to see how this plays out. I'm also interested to see if US Screen turns this T-Jet 3 situation around or goes bankrupt. I would much rather see them live up to their word. I can't stand when anyone says one thing and does another, much less when they do that and cost my company hundreds of dollars per month.

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Hi,

I just wanted to let you know I have removed the posts with copies of your letters to us screen. I understand your frustration with the company but the forums is not the place to mediate your legal issues with the company. That should be done in private. Arron has listed his contact info and it should be done between you and them. Not on a public forum.

I am sure the members would love to know what happens in your case and you are more than welcome to post your results. Just not all of the details of your communications between you and them. I hope you understand.

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I just wanted to let everyone know I have removed several posts from this forum including the letters by fooled to us screen. Arron has given his contact info earlier in the post and it should be dealt with between the customers and the vendors, this is not the place to settle legal issues.

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Dear Fooled: I know what you're going thru, it took us 60 days to get our refund. One suggestion however, perhaps you need to back off on the public postings of your letters to them, as I know Scott himself reads these postings. I did the same thing w/ the postings in the beginning, hoping that USSPI would respond, but all it seemed to do was just make them wait & ingnore me that much more. Lets just see what this guy Aaron can do for you. I agree that people should know how this company operates, & you've made your point well, but let some of the dust settle here, and just work it out w/ Aaron. I'm no fan of this company, I just want to see you get your refund, but once I stopped bashing them on this forum, it seems things began to move. They have your equipment, so they are obligated to give you your money back. Good Luck.